This one-day standard level course (delivered over four one-hour 15 minute modules, across two consecutive mornings) provides a practical and tactical look at working with people with mental health diagnoses to help secure full entitlement to benefits, and to help avoid some of the pitfalls of the system.

Interested in booking this course? Please click here  to find out more.


This half-day online training course explains how the need for ‘aids and appliances’ can help establish and protect a PIP claim. The same rules can also reduce entitlements. This course helps you understand how these rules should be applied.

Interested in booking this course? Please click here  to find out more.


This half-day online training course explains how PIP entitlement ‘points’ can be scored if you show you cannot do something ‘reliably’. In this way, understanding reliability regulation 4 is vital to your understanding of who qualifies for PIP, and accordingly how you can support PIP claims and appeals.

Interested in booking this course? Please click here  to find out more.


This essential one-day course, held over two consecutive mornings, is aimed at non-benefit staff and volunteers working with people for whom benefits are an issue.

It provides a comprehensive introduction to the benefits and tax credits system and enables staff to complete basic income maximisation checks on behalf of clients, tenants and service users.

Interested in booking this course? Please click here  to find out more.


Interested in booking this course? Please click here  to find out more

This one-day standard level course (delivered over four one-hour 15 minute modules, across two consecutive mornings) provides a practical and tactical look at working with people with mental health diagnoses to help secure full entitlement to benefits, and to help avoid some of the pitfalls of the system.

Interested in booking this course? Please click here  to find out more.


Interested in booking this course? Please click here  to find out more

How can you help your service users manage universal credit? Supporting people with an online system, especially if you are working from home, can be difficult.

Understanding the claim process and how to maintain the online journal can help avoid delays and payment issues that can lead to debt. You do not need to be an expert to make a difference. This course aims to equip you with the practical knowledge you need to help your service users navigate universal credit and avoid potential pitfalls.

Interested in booking this course? Please click here  to find out more.


Interested in booking this course? Please click here  to find out more


Interested in booking this course? Please click here  to find out more

The coronavirus outbreak has seen a huge rise in benefit claims, and a range of new measures and changes to existing benefits. For advisers, it can be hard to keep up with the pace of change. This new course will help you get to grips with these changes.

Interested in booking this course? Please click here  to find out more.


Interested in booking this course? Please click here  to find out more


Interested in booking this course? Please click here  to find out more

This half-day online training course explains how the PIP claim process works and the importance of the PIP2 questionnaire. It looks at what makes a poor PIP claim, and how it can be optimised using the regulations, guidance and case law.

Interested in booking this course? Please click here  to find out more.

This one-day standard level course (delivered over four one-hour 15 minute modules, across two consecutive mornings) looks at the benefit rules that particularly affect EEA nationals. Focusing on the operation of the right to reside, habitual residence and past presence tests in social security benefits, this course covers the ways that EEA nationals and their family members can overcome these barriers.

Interested in booking this course? Please click here  to find out more.


Interested in booking this course? Please click here  to find out more

Make sure you know how recent benefit changes are likely to affect students during the coronavirus outbreak. This course is for advisers with a good working knowledge of the benefits and tax credits systems as they apply to students, and mainly updates advisers on changes, rather than on existing rules.

Interested in booking this course? Please click here  to find out more.


Interested in booking this course? Please click here  to find out more


Interested in booking this course? Please click here  to find out more


Interested in booking this course? Please click here  to find out more


Interested in booking this course? Please click here  to find out more

Home working, social distancing and self-isolation present unique challenges to frontline workers.  This course is an opportunity to discuss how advisers and support workers can best help people navigate the process of claiming benefits and challenging decisions in this new way of working.

Interested in booking this course? Please click here  to find out more.


Interested in booking this course? Please click here  to find out more


Interested in booking this course? Please click here  to find out more

This half-day online training course explains how the PIP claim process works and the importance of the PIP2 questionnaire. It looks at what makes a poor PIP claim, and how it can be optimised using the regulations, guidance and case law.


This half-day online training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered and what this should mean for UC claimants. It also covers how you can ensure the DWP recognises ‘Complex Needs’ status.

**FULLY BOOKED**

Interested in booking this course? Please click here  to find out more

This half-day online training course introduces the impact of the ‘SDP Gateway’ on entitlement to UC and Natural Migration, as well as who is protected by the Gateway and who might become protected in the future.

Interested in booking this course? Please click here  to find out more.


Interested in booking this course? Please click here  to find out more


Interested in booking this course? Please click here  to find out more


Interested in booking this course? Please click here  to find out more

Personal independence payment (PIP) is the main disability benefit for working-age people.  This course will give you an understanding of the main rules and help you identify people who may be entitled.

Interested in booking this course? Please click here to find out more.

This half-day online training course introduces the impact of the ‘SDP Gateway’ on entitlement to UC and Natural Migration, as well as who is protected by the Gateway and who might become protected in the future.

**FULLY BOOKED**

The coronavirus outbreak has seen a huge rise in benefit claims, and a surge of enquiries about how new rules affect people temporarily unable to work.

**FULLY BOOKED**

This course aims to equip you with the practical knowledge you need to help your service users navigate universal credit and avoid potential pitfalls.

**FULLY BOOKED**

Make sure you know how recent benefit changes are likely to affect students during the coronavirus outbreak. This course is for advisers with a good working knowledge of the benefits and tax credits systems as they apply to students, and mainly updates advisers on changes, rather than on existing rules.

**FULLY BOOKED**

This course gives an overview of benefits devolved and delivered by Social Security Scotland including future plans and the impact of the coronavirus outbreak. It explains how the entitlement rules and decision-making processes are different in the new Scottish system.

** FULLY BOOKED**

This one-day standard level course (delivered over four one-hour 15 minute modules, across two consecutive mornings) looks at the universal credit (UC) rules that particularly affect ill or disabled people.

It will equip you to advise clients about the transfer to UC, including through changes of circumstances such as failing a work capability assessment. You will also explore how conditionality and awards change as people move into work or become unable to work.

**FULLY BOOKED**

This half-day online training course explains how the need for ‘aids and appliances’ can help establish and protect a PIP claim. The same rules can also reduce entitlements. This course helps you understand how these rules should be applied

**FULLY BOOKED**

Universal credit (UC) claimants often have difficulties getting their Housing Costs element included in their claim and having the right amount paid on time. This one-day course (delivered over four one-hour 15 minute modules, across two consecutive mornings) focusses on the practical aspects of help towards rent in UC.  It will include an overview of the claim and verification process, common problems preventing payment of Housing Costs element and how to check payment amounts and dates. The course also covers how and when to apply for Alternative Payment Arrangements and direct deductions for rent arrears, and relevant regulations for challenging administrative errors.

Interested in booking this course? Please click here  to find out more.

This half-day online training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered and what this should mean for UC claimants. It also covers how you can ensure the DWP recognises ‘Complex Needs’ status.


Interested in booking this course? Please click here  to find out more

Social security law and tax credit law can change from day to day and advisers need to keep abreast of developments to advise their clients correctly. Arranged under topic headings and concentrating on caselaw, this essential one-day course looks at the most important changes in benefit and tax credits law from the previous six months.


Interested in booking this course? Please click here  to find out more

This half-day online training course explains how PIP entitlement ‘points’ can be scored if you show you cannot do something ‘reliably’. In this way, understanding reliability regulation 4 is vital to your understanding of who qualifies for PIP, and accordingly how you can support PIP claims and appeals

**FULLY BOOKED**

This half-day online training course explains how the PIP claim process works and the importance of the PIP2 questionnaire. It looks at what makes a poor PIP claim, and how it can be optimised using the regulations, guidance and case law.


Interested in booking this course? Please click here  to find out more

This experienced level course looks in detail at the social security rights of EEA nationals and their family members in the UK. It provides an opportunity for advisers who are familiar with some of the more commonly occurring scenarios to focus on specific complex areas and recent developments.


Interested in booking this course? Please click here  to find out more

Judicial review is an essential tool for challenging decisions that affect benefit and tax credit claimants where there is no right of appeal. This interactive course gives advisers a clear understanding of its potential use and helps them to develop their skills in challenging unlawful decision-making.


Interested in booking this course? Please click here  to find out more

Universal credit (UC) changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes. This course is an opportunity for experienced advisers to get up to date with the latest developments including changes as a result of the coronavirus outbreak.

**FULLY BOOKED**

Childcare costs are a significant barrier to work and can trap families in poverty. This course helps childcare providers and advisers understand support available for working families, including when parents are off work during the coronavirus outbreak or children are unable to attend childcare.

Interested in booking this course? Please click here to find out more.


Interested in booking this course? Please click here  to find out more

The coronavirus outbreak has seen a huge rise in benefit claims, and a range of new measures and changes to existing benefits. This course will help you get to grips with these changes in the UK and Scotland.

Interested in booking this course? Please click here to find out more.

This course looks at the universal credit (UC) rules that particularly affect ill or disabled people. It will equip you to advise clients about the transfer to UC.

The work capability assessment (WCA) applies in both employment and support allowance (ESA) and universal credit (UC). Claimants who fail the WCA can challenge that on appeal, but need support and advice. This course looks at appeal issues and tactics, including the developing body of caselaw.


Interested in booking this course? Please click here  to find out more

This course looks at the benefit rules that particularly affect EEA nationals. Focusing on the operation of the right to reside, habitual residence and past presence tests in social security benefits, the course covers the ways that EEA nationals and their family members can overcome these barriers.

This course explains how the personal independence payment (PIP) claim process works and the importance of the PIP2 questionnaire. It looks at what makes a good PIP claim, and how it can be optimised using the regulations, guidance and case law. 

This course explains how the universal credit (UC) ‘complex needs’ rules work, who is covered and what this should mean for UC claimants.  

This course looks at the benefit rules that particularly affect EEA nationals.  Focusing on the operation of the right to residehabitual residence and past presence tests in social security benefits, the course covers the ways that EEA nationals and their family members can overcome these barriers.  

Make sure you know how recent benefit changes are likely to affect students during the coronavirus outbreak. This course is for advisers with a good working knowledge of the benefits and tax credits systems as they apply to students, and mainly updates advisers on changes, rather than on existing rules.  

This course introduces advisers to how the universal credit (UC) calculation works. It looks at how the monthly UC ‘maximum amount’ compares to monthly income, and how the UC ‘benefit cap’ can set a limit on the total amount paid.

The coronavirus outbreak has seen a huge rise in benefits claims. This course helps you advise people who are furloughed, sick, self-isolating or shielding and considers support for the self-employed.

Universal credit (UC) changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes. This course is an opportunity for experienced advisers in Scotland to get up to date with the latest developments including changes as a result of the coronavirus outbreak.

This introductory level course provides an overview of the benefits system and examines how the system is affected by the introduction of universal credit.