When a Scottish benefit is refused, an award is wrong or there is an overpayment, what steps can you take to put things right? You may already be familiar with the processes involved in changing DWP decisions, but the terminology, rules and processes for Scottish benefits are different. Social Security Scotland can make a ‘redetermination’ or a ‘determination without application’ to change a decision or an award. There is also a new process to get an appeal underway and important new ‘short-term assistance’ is available. To make an effective case as an adviser and maximise income will depend on knowing which approach to take.The course covers:Understanding the terminologyWhen and how to apply for a redeterminationWhen and how an award can be changed by ‘determination without application’Getting an appeal underwayGetting short-term assistance while challenging a decisionThe course does not cover preparing submissions for appeals. See our related course, Preparing an appeal submission – adult disability payment.The course will be delivered online via Zoom from 10am to 1pm each day with a half hour break from 11.15 – 11.45. It is a practical course, delivered using a combination of trainer presentation, exercises and group discussion. Participants will need a Wi-Fi connection and a suitable device to access the internet. It is not recommended to join via a mobile phone.
Interested in booking this course? Please click here to find out more.
- Tutor: Moira Escreet