This two-morning online training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered, and what this should mean for UC claimants. It also covers how you can ensure the Department for Work and Pensions recognises ‘Complex Needs’ status. The course covers:The challenges that UC presents to claimantsEvidence of how claimant vulnerability can affect a UC claim or awardImplications of ‘Complex Needs’ for the UC claimantWhat does ‘Complex Needs’ mean to the DWP?Who is most likely to attain ‘Complex Needs’ status?What this status should then mean for claimantsHow can we help the DWP to accept Complex Needs status?Requesting ‘Complex Needs’ statusMethod of delivery and timingsThis full-day equivalent, experienced-level course, is delivered online via Zoom over two consecutive mornings. It runs from 10am to 1pm on each day, with a half hour break between 11.15-11.45. It is a practical course delivered using a combination of trainer presentation, exercises and group discussion. Participants will need a Wi-Fi connection and a suitable device to access the internet. It is not recommended to join via a mobile phone.
Interested in booking this course? Please click here to find out more.