Universal credit (UC) claimants often have difficulties getting the housing costs element included in their claim and having the right amount paid on time. This course focuses on the practical aspects of help towards rent in UC. It will help you advise confidently with an understanding of the claims process, how to deal with common problems that prevent correct payment of the housing costs element and how to support clients with rent shortfalls.The course covers:Claiming and verifying rentLiability for rentCaps and deductionsMoving home and temporary absencesRent shortfalls and discretionary housing paymentsHousing benefit for temporary or supported housingThe course will be delivered online via Zoom from 10am to 1pm each day with a half hour break from 11.15 – 11.45. It is a practical course, delivered using a combination of trainer presentation, exercises and group discussion. Participants will need a Wi-Fi connection and a suitable device to access the internet. It is not recommended to join via a mobile phone.
Interested in booking this course? Please click here to find out more.
- Tutor: Frances Ryan