A range of new support has been introduced for children in Scotland alongside the UK system over the past two years. The new Scottish child payment will be available to an estimated 194,000 children in Scotland, but a concerted effort will be needed to maximise take-up. Best Start can make a big difference in the early years, and in most cases also depends on securing entitlement to UK benefits in order to qualify. Help with childcare costs may be available for working parents through the UK system, while the two child limit and benefit cap can reduce the overall support available to larger families. This course provides an overview of the support available from pregnancy to school age.


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This training course focuses on Universal Credit (UC), the centre piece of the Government’s welfare reform programme.


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Accessing benefit entitlements can be particularly complex for EEA nationals and claimants often need support and advice. This standard level course sets out how to navigate the current rules, explains the relevance of recent changes and who is affected, and discusses what information is most useful when assisting EEA nationals and their family members to obtain their benefit entitlements.


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If you are an adviser who faces barriers to overcoming problems with universal credit or other benefit claims and decisions, this course gives you the essential knowledge you need. To successfully challenge a benefits decision, knowing what type of decision should be made can make all the difference. This might be a mandatory reconsideration, a revision, a supersession or a redetermination. In some cases complaints, disputes or judicial reviews might be the appropriate course of action.


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This course is for people who want to learn how use QBC effectively and confidently.


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Universal credit (UC) changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes. This course is an opportunity for experienced advisers to get up to date with the latest developments. You will be able to share experiences of universal credit and discuss legal and practical approaches to best support clients.


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Most people will claim a social security benefit at some point in their lives. This course is for anyone new to helping people navigate their way through the benefits system or who want an overview of the system. The course gives an introduction to the benefits system looking at what it is, who it is for and how it all fits together.


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This training course is intended to help those new to helping claimants with social security queries, and to increase awareness of the key welfare benefits available to new and established claimants.


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Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.


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This half-day online training course explains how the PIP claim process works and the importance of the PIP2 questionnaire. It looks at what makes a good PIP claim, and how it can be optimised using the regulations, guidance and case law.


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This essential one-day course, held over two mornings, is aimed at non-benefit staff and volunteers working with people for whom benefits are an issue.

It provides a comprehensive introduction to the benefits and tax credits system and enables staff to complete basic income maximisation checks on behalf of clients, tenants and service users.


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This half-day online training course explains how PIP entitlement ‘points’ can be scored if you show you cannot do something ‘reliably’. In this way, understanding reliability regulation 4 is vital to your understanding of who qualifies for PIP, and accordingly how you can support PIP claims and appeals.


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Personal independence payment (PIP) is the main disability benefit for working-age people. This course will give you an understanding of the main rules and help you identify people who may be entitled. The course is aimed at advisers with little or no experience of PIP.


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The government’s extended coronavirus job retention scheme and self-employment income support scheme will continue to provide help during the pandemic, while other support has been introduced for low income workers required to isolate. Some people may have the option of returning to work at reduced hours, while others may face the prospect of redundancy and unemployment. The impact of coronavirus will continue, particularly for people who are sick, isolating or have vulnerable family members.


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This half-day online training course introduces the impact of the ‘SDP Gateway’ on entitlement to UC and Natural Migration, as well as who is protected by the Gateway and who might become protected in the future.


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In recent years around two thousand tenants in Scotland have been evicted annually by social landlords for rent arrears, with an unrecorded number of private tenants. Arrears are a growing problem as people move from housing benefit (HB) to universal credit (UC).


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This one-day standard level course (delivered over four one-hour 15 minute modules, across two consecutive mornings) provides a practical and tactical look at working with people with mental health diagnoses to help secure full entitlement to benefits, and to help avoid some of the pitfalls of the system.


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Many advisers work with students in both further and higher education. This one-day course explains the different benefits that further and higher education students can claim, including universal credit.


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This one-day course focuses on the practical aspects of help towards rent in UC.

It will include an overview of the claim and verification process, who is eligible for housing costs in their UC award, common problems preventing correct payment of Housing Costs element and how to check payment amounts and dates. The course also covers how and when to apply for Alternative Payment Arrangements and direct deductions for rent arrears, and relevant regulations for challenging administrative errors.


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This course focuses on the transitional issues for claimants who are moving from legacy benefits and tax credits to universal credit (UC). With so many people needing extra financial support through the coronavirus outbreak, giving the right advice about whether someone needs to claim UC or when to claim can make a huge difference. This course is intended to equip advisers with the knowledge to give advice on the options and implications involved in moving from benefits and tax credits to UC.


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If you need to get a universal credit or other benefit decision changed, this course aims to gives you the essential tools to do it. To successfully challenge a decision, knowing what type of decision to ask for can make all the difference. This might be a mandatory reconsideration, a revision or a supersession. In some cases complaints, disputes or judicial reviews might be the appropriate course of action.


Interested in booking this course? Please click here  to find out more

Advisers can find it difficult and intimidating to advise non-European nationals on how their immigration status affects entitlement to benefits and tax credits. This standard level course offers an opportunity for advisers to gain knowledge and confidence by taking a step-by-step approach and looking in-depth look at how the rules apply to different scenarios.


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This one-day Basic level course is aimed at those supporting women fleeing from domestic abuse. The course is suitable for those with little or no benefit knowledge.


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This short course provides an introduction to benefits delivered by Social Security Scotland. It is aimed at advisers and other workers who have little or no knowledge of benefits.


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This course looks in detail at the benefits delivered by Social Security Scotland, including the Scottish child payment. It gives an update on the Scottish government’s future plans. Aimed at advisers with a working knowledge of the benefits system, it explains the more complex entitlement rules, and how the decision-making processes are different in the new Scottish system.


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How can you help your service users manage universal credit? Supporting people with an online system, especially if you are working from home, can be difficult. You do not need to be an expert to make a difference. This course aims to equip you with the practical knowledge you need to help your service users navigate universal credit and avoid potential pitfalls.


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Accessing benefit entitlements can be particularly complex for EEA nationals and claimants often need support and advice. This standard level course sets out how to navigate the current rules, explains the relevance of recent changes and who is affected, and discusses what information is most useful when assisting EEA nationals and their family members to obtain their benefit entitlements.


Interested in booking this course? Please click here  to find out more

Universal credit (UC) changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes. This course is an opportunity for experienced advisers to get up to date with the latest developments. You will be able to share experiences of universal credit and discuss legal and practical approaches to best support clients.


Interested in booking this course? Please click here  to find out more

The government’s extended coronavirus job retention scheme and self-employment income support scheme will continue to provide help during the pandemic, while other support has been introduced for low income workers required to isolate. Some people may have the option of returning to work at reduced hours, while others may face the prospect of redundancy and unemployment. The impact of coronavirus will continue, particularly for people who are sick, isolating or have vulnerable family members.


Interested in booking this course? Please click here  to find out more

Social security law and tax credit law can change from day to day and advisers need to keep abreast of developments to advise their clients correctly. Arranged under topic headings and concentrating on caselaw, this essential one-day course looks at the most important changes in benefit and tax credits law from the previous six months.


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Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.


Interested in booking this course? Please click here  to find out more