This one-day experienced level online course looks at the universal credit (UC) rules that particularly affect ill or disabled people.

It will equip you to advise clients about the transfer to UC, including through changes of circumstances. You will also explore how the work capability assessment affects UC and the affect of working for disabled people claiming the benefit.


Interested in booking this course? Please click here  to find out more

Advisers can find it difficult and intimidating to advise non-European nationals on how their immigration status affects entitlement to benefits and tax credits.

This standard level course offers an opportunity for advisers to gain knowledge and confidence by taking a step-by-step approach and looking in-depth look at how the rules apply to different scenarios.


Interested in booking this course? Please click here  to find out more

This half-day online training course explains how the need for ‘aids and appliances’ can help establish and protect a PIP claim. The same rules can also reduce entitlements. This course helps you understand how these rules should be applied.


Interested in booking this course? Please click here  to find out more

This half-day online training course explains how the PIP claim process works and the importance of the PIP2 questionnaire. It looks at what makes a good PIP claim, and how it can be optimised using the regulations, guidance and case law.


Interested in booking this course? Please click here  to find out more

Social security law and tax credit law can change from day to day and advisers need to keep abreast of developments to advise their clients correctly. Arranged under topic headings and concentrating on caselaw, this essential one-day course looks at the most important changes in benefit and tax credits law from the previous six months.


Interested in booking this course? Please click here  to find out more

The rules affecting benefit entitlements for EEA nationals became more complex from the start of 2021 and further changes take effect from the end of June 2021.

This standard level course sets out who is affected by the different changes and how to navigate the current rules. It offers a step by step approach to enable advisers to ask the key questions and gather the information most useful when assisting EEA nationals and their family members to obtain their benefit entitlements.


Interested in booking this course? Please click here  to find out more

This essential one-day course, held over two mornings, is aimed at non-benefit staff and volunteers working with people for whom benefits are an issue.

It provides a comprehensive introduction to the benefits and tax credits system and enables staff to complete basic income maximisation checks on behalf of clients, tenants and service users.


Interested in booking this course? Please click here  to find out more

This experienced level course looks in detail at the social security rights of EEA nationals and their family members in the UK. It provides an opportunity for advisers who are familiar with some of the more commonly occurring scenarios to focus on specific complex areas and recent significant developments.


Interested in booking this course? Please click here  to find out more

This half-day online training course introduces advisers to how the UC calculation works. It looks at how the monthly UC ‘maximum amount’ compares to monthly income, and how the UC ‘benefit cap’ can set a limit on the total amount paid.


Interested in booking this course? Please click here  to find out more

Attendance allowance (AA) is the main disability benefit for people who have reached pension age. Getting an award of AA can significantly increase income and so it is a crucial benefit for older people.

This course will give you an understanding of the main rules and help you to identify people who may be entitled. The course is aimed at advisers with little or no experience of AA.


Interested in booking this course? Please click here  to find out more

Many Legacy claimants are better off delaying a move to UC, but others should consider switching ASAP. The right choice may be complicated and advisers should not depend on a simple ‘better off’ calculation. This course considers best practice, and looks for a more systematic approach.


Interested in booking this course? Please click here  to find out more

This one-day introductory level course - delivered over four one-hour modules, across two consecutive mornings - provides an overview of the benefits system and examines how the system is affected by the introduction of universal credit.


Interested in booking this course? Please click here  to find out more

This half-day standard level online course looks at how limited capability for work rules affect UC. The outcome of the work capability assessment has a crucial role in determining claimants’ work-related requirements as well as the amount of money they get.

You will also explore how the work capability assessment affects UC and how to navigate the process and challenge decisions.


Interested in booking this course? Please click here  to find out more

This half-day online training course explains how PIP entitlement ‘points’ can be scored if you show you cannot do something ‘reliably’. In this way, understanding reliability regulation 4 is vital to your understanding of who qualifies for PIP, and accordingly how you can support PIP claims and appeals.


Interested in booking this course? Please click here  to find out more

Universal credit (UC) claimants often have difficulties getting their Housing Costs element included in their claim and having the right amount paid on time.

This one-day course focuses on the practical aspects of help towards rent in UC.

It will include an overview of the claim and verification process, who is eligible for housing costs in their UC award, common problems preventing correct payment of Housing Costs element and how to check payment amounts and dates. The course also covers how and when to apply for Alternative Payment Arrangements and direct deductions for rent arrears, and relevant regulations for challenging administrative errors.


Interested in booking this course? Please click here  to find out more

This training course focuses on Universal Credit (UC), the centre piece of the Government’s welfare reform programme. Universal Credit is now at ‘full roll out’ across the UK and applies to working age claimants whether they are in work or not. UC comes with a reputation for delays and problems relating to poor decision-making, as well as difficulties arising from the UC computer system.


Interested in booking this course? Please click here  to find out more

This half-day online training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered and what this should mean for UC claimants. It also covers how you can ensure the DWP recognises ‘Complex Needs’ status.


Interested in booking this course? Please click here  to find out more

The government’s coronavirus job retention scheme and self-employment income support scheme have provided help during the pandemic, while other support has been introduced for low income workers required to isolate. Some people may have the option of returning to work at reduced hours, while others may face the prospect of redundancy and unemployment. The impact of coronavirus continues, particularly for people who are sick, isolating or have vulnerable family members.


Interested in booking this course? Please click here  to find out more

This short course provides an introduction to benefits delivered by Social Security Scotland. It is aimed at advisers and other workers who have little or no knowledge of benefits.


Interested in booking this course? Please click here  to find out more

This course provides a practical and tactical look at working with people with mental health diagnoses to help secure full entitlement to benefits. It looks at how to meet the disability and medical tests for benefit and avoid some of the pitfalls of the system.


Interested in booking this course? Please click here  to find out more

This course focuses on the transitional issues for claimants who are moving from legacy benefits and tax credits to universal credit (UC). Giving the right advice about whether someone needs to claim UC or when to claim can make a huge difference. In some cases, transitional protection is available, intended to ensure claimants are not worse off. This course is intended to equip advisers with the knowledge to give advice on the options and implications involved in moving from benefits and tax credits to UC.  


Interested in booking this course? Please click here  to find out more

This course is for people who want to learn how use QBC effectively and confidently.


Interested in booking this course? Please click here  to find out more

Personal independence payment (PIP) is the main disability benefit for working-age people. Getting an award of PIP can significantly increase income and so it is a crucial benefit for advisers and others to know about. This course will give you an understanding of the main rules and help you to identify people who may be entitled. The course is aimed at advisers with little or no experience of PIP.


Interested in booking this course? Please click here  to find out more

This is essential training if you are starting out as a welfare rights adviser or need a good understanding of the benefits system. It introduces you to the social security system and important concepts to help you maximise benefit entitlement. You will gain a detailed knowledge of the core benefits and assessments involved in welfare rights advice – universal credit, the personal independence payment assessment and the assessment of limited capability for work – learning how to maximise entitlement and deal with problems. You will also learn who gets the ‘legacy benefits’ that universal credit is replacing and about the transfer process.


Interested in booking this course? Please click here  to find out more

Child disability payment (CDP) is a new Scottish benefit that helps meet the additional needs of disabled children. It will start being rolled out during 2021. This course gives you a practical insight into the main CDP rules for children and an understanding of how you can demonstrate that a child meets the qualifying criteria. This course also covers how and when children will be able to claim CDP and how the roll out will affect children who already get disability living allowance which CDP is replacing.


Interested in booking this course? Please click here  to find out more

If you need to get a universal credit or other benefit decision changed, this course aims to gives you the essential knowledge to do it. To successfully challenge a decision, knowing what type of decision to ask for can make all the difference. This might be a mandatory reconsideration, a revision or a supersession. In some cases complaints, disputes or judicial reviews might be the appropriate course of action.

This course explains the jargon and takes a practical, problem-solving approach to help advisers identify the right way to get decisions changed and get processes unblocked, and so get the best outcome for claimants.


Interested in booking this course? Please click here  to find out more

This course is for people who want to learn how use QBC effectively and confidently.


Interested in booking this course? Please click here  to find out more

This course looks at how limited capability for work rules affect universal credit. The outcome of the work capability assessment has a crucial role in determining claimants’ work-related requirements as well as the amount of money they get.


Interested in booking this course? Please click here  to find out more

A period in custody, whether on remand or serving a custodial sentence, impacts on benefit entitlement. Problems often arise when a person released from custody tries to claim the benefits they are entitled to. This course will help you understand what happens to benefit entitlement when someone goes into prison. It provides an opportunity to discuss some of the issues that come up when someone is released.


Interested in booking this course? Please click here  to find out more

With the introduction of universal credit, the benefit rules for students as we know them are swept away and new rules set up in their place. This ‘one-day equivalent’ course explains in detail which students can claim universal credit and how student funding affects the amount they get. It also covers particular problems to do with claiming universal credit and what to do about them.


Interested in booking this course? Please click here  to find out more

Social security law and tax credit law can change from day to day and advisers need to keep abreast of developments to advise their clients correctly. Arranged under topic headings and concentrating on caselaw, this essential one-day course looks at the most important changes in benefit and tax credits law from the previous six months.


Interested in booking this course? Please click here  to find out more

Universal credit is fast becoming the main working age, means-tested benefit throughout the UK. It was intended to simplify the social security system and provide an incentive to work, but its monthly assessment and online process can seem daunting for clients and advisers alike. You do not need to be an expert to make a difference. This course aims to equip you with the practical knowledge you need to help your service users navigate universal credit and avoid potential pitfalls.  


Interested in booking this course? Please click here  to find out more

Many young people who have been ‘looked after’ by the local authority are subject to special social security rules. Some are excluded from income-related benefits and instead the local authority is responsible for supporting them. Some are entitled to a ‘care-experienced bursary’. This course looks at the special benefit rules for this group of young people and provides the opportunity to consider other support available.


Interested in booking this course? Please click here  to find out more

You do not need to be a benefit expert to make a difference. This course is for anyone working with people on low incomes or with additional needs. You will learn the basics of social security and be able to identify which benefits are available to the people you work with. You will understand the key life events that can have an impact on benefit entitlement and recognise when someone should make a new claim or report a change in circumstances.  


Interested in booking this course? Please click here  to find out more

This course looks at the universal credit (UC) rules that particularly affect ill or disabled people.  It will equip you to advise clients about the transfer to UC, covering transitional rules for those coming from legacy benefits.


Interested in booking this course? Please click here  to find out more

‘Kinship care’ is the situation in which a child goes to live with a member of their extended family or with a family friend. This course looks at benefit issues that arise for kinship carers. It provides an opportunity to consider local authorities’ responsibilities in relation to kinship care assistance and a chance to look at what universal credit means for kinship carers and for local authorities.


Interested in booking this course? Please click here  to find out more

Advisers can find it difficult and intimidating to advise non-European nationals on how their immigration status affects entitlement to benefits and tax credits. This standard level course offers an opportunity for advisers to gain knowledge and confidence by taking a step-by-step approach and looking in-depth look at how the rules apply to different scenarios.


Interested in booking this course? Please click here  to find out more

Make sure you know how recent benefit changes are likely to affect students. This half-day course is for advisers with a good working knowledge of the benefits and tax credits systems as they apply to students, and mainly updates advisers on changes, rather than on existing rules.


Interested in booking this course? Please click here  to find out more

The rules affecting benefit entitlements for EEA nationals became more complex from the start of 2021 and further changes take effect from the end of June 2021. This standard level course sets out who is affected by the different changes and how to navigate the current rules. It offers a step by step approach to enable advisers to ask the key questions and gather the information most useful when assisting EEA nationals and their family members to obtain their benefit entitlements.


Interested in booking this course? Please click here  to find out more

Child disability payment (CDP) is a new Scottish benefit that helps meet the additional needs of disabled children. It will start being rolled out during 2021. This course gives you a practical insight into the main CDP rules for children and an understanding of how you can demonstrate that a child meets the qualifying criteria. This course also covers how and when children will be able to claim CDP and how the roll out will affect children who already get disability living allowance which CDP is replacing.


Interested in booking this course? Please click here  to find out more

This experienced level course looks in detail at the social security rights of EEA nationals and their family members in the UK. It provides an opportunity for advisers who are familiar with some of the more commonly occurring scenarios to focus on specific complex areas and recent significant developments.


Interested in booking this course? Please click here  to find out more

How can you help your service users manage universal credit? Supporting people with an online system, especially if you are working from home, can be difficult. Helping someone to claim universal credit while providing advice over the phone or by email presents new challenges for advisers. Knowing what each step of the online claim looks like and the importance of completing it accurately is a vital part of socially distanced welfare rights.


Interested in booking this course? Please click here  to find out more

Universal credit (UC) changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes. This course is an opportunity for experienced advisers to get up to date with the latest developments. You will be able to share experiences of universal credit and discuss legal and practical approaches to best support clients.


Interested in booking this course? Please click here  to find out more

A range of new support has been introduced for children in Scotland alongside the UK system in recent years. The new Scottish child payment is available to an estimated 194,000 children in Scotland, but a concerted effort will be needed to maximise take-up. Best Start grants and Best Start foods can make a big difference in the early years. In most cases, qualifying for these devolved benefits depends on securing entitlement to UK benefits, which remain the primary source of support. While new Scottish payments will help reduce child poverty, some families in Scotland may see their overall income reduced by the two child limit and benefit cap rules in UK benefits. This course provides an overview of the support available from pregnancy to school age.


Interested in booking this course? Please click here  to find out more

This course is for people who want to learn how use QBC effectively and confidently.


Interested in booking this course? Please click here  to find out more

This is essential training if you are starting out as a welfare rights adviser or need a good understanding of the benefits system. It introduces you to the social security system and important concepts to help you maximise benefit entitlement. You will gain a detailed knowledge of the core benefits and assessments involved in welfare rights advice – universal credit, the personal independence payment assessment and the assessment of limited capability for work – learning how to maximise entitlement and deal with problems. You will also learn who gets the ‘legacy benefits’ that universal credit is replacing and about the transfer process.


Interested in booking this course? Please click here  to find out more

Attendance allowance (AA) is the main disability benefit for people who have reached pension age. Getting an award of AA can significantly increase income and so it is a crucial benefit for older people. This course will give you an understanding of the main rules and help you to identify people who may be entitled. The course is aimed at advisers with little or no experience of AA.


Interested in booking this course? Please click here  to find out more

Many advisers work with students in both further and higher education. This course explains the different benefits that further and higher education students can claim, including universal credit.


Interested in booking this course? Please click here  to find out more

This short course provides an introduction to benefits delivered by Social Security Scotland. It is aimed at advisers and other workers who have little or no knowledge of benefits.


Interested in booking this course? Please click here  to find out more

Annually - in normal times - around two thousand tenants in Scotland are evicted by social landlords for rent arrears, with an unrecorded number of private tenants. Many of these arrears can be traced back to issues about housing benefit (HB) and the housing costs element of universal credit (UC) and arrears are a growing problem as people move from HB to UC. This practical course is aimed at housing workers and advisers who need to understand how to manage UC to minimise arrears and reduce the threat of eviction and how to maximise and retain HB where possible. 


Interested in booking this course? Please click here  to find out more

This course focuses on the transitional issues for claimants who are moving from legacy benefits and tax credits to universal credit (UC). Giving the right advice about whether someone needs to claim UC or when to claim can make a huge difference. In some cases, transitional protection is available, intended to ensure claimants are not worse off. This course is intended to equip advisers with the knowledge to give advice on the options and implications involved in moving from benefits and tax credits to UC.  


Interested in booking this course? Please click here  to find out more

Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.


Interested in booking this course? Please click here  to find out more

Universal credit (UC) changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes. This course is an opportunity for experienced advisers to get up to date with the latest developments. You will be able to share experiences of universal credit and discuss legal and practical approaches to best support clients.


Interested in booking this course? Please click here  to find out more

Build your skills with this practical course on effective legal research for benefit casework. Competent casework starts by knowing the right questions to ask your client. Whether you are helping clients decide on the right course of action or supporting them with an appeal, the facts relevant to the case depend on the law. This course is a guide to finding the relevant law online, essential for anyone working at home without access to the usual resources.


Interested in booking this course? Please click here  to find out more

Most people will claim a social security benefit at some point in their lives. This course is for anyone new to helping people navigate their way through the benefits system or who want an overview of the system. The course gives an introduction to the benefits system looking at what it is, who it is for and how it all fits together.


Interested in booking this course? Please click here  to find out more

This course looks at how limited capability for work rules affect universal credit. The outcome of the work capability assessment has a crucial role in determining claimants’ work-related requirements as well as the amount of money they get.


Interested in booking this course? Please click here  to find out more

Social security law and tax credit law can change from day to day and advisers need to keep abreast of developments to advise their clients correctly. Arranged under topic headings and concentrating on caselaw, this essential one-day course looks at the most important changes in benefit and tax credits law from the previous six months.


Interested in booking this course? Please click here  to find out more

Universal credit is fast becoming the main working age, means-tested benefit throughout the UK. It was intended to simplify the social security system and provide an incentive to work, but its monthly assessment and online process can seem daunting for clients and advisers alike. You do not need to be an expert to make a difference. This course aims to equip you with the practical knowledge you need to help your service users navigate universal credit and avoid potential pitfalls.  


Interested in booking this course? Please click here  to find out more

Personal independence payment (PIP) is the main disability benefit for working-age people. Getting an award of PIP can significantly increase income and so it is a crucial benefit for advisers and others to know about. This course will give you an understanding of the main rules and help you to identify people who may be entitled. The course is aimed at advisers with little or no experience of PIP.


Interested in booking this course? Please click here  to find out more