Judicial review is an essential tool for challenging decisions that affect benefit and tax credit claimants where there is no right of appeal. This interactive course gives advisers a clear understanding of its potential use and helps them to develop their skills in challenging unlawful decision-making.

In increasing areas of the benefit system, rights of appeal have been removed, decision making has become discretionary and legal aid is no longer available. As a result, judicial review has become more important a remedy than ever. Delays, discretionary welfare decisions and late mandatory reconsideration refusals are just three examples of areas where judicial review could be necessary, and which advisers are more likely to encounter as a result of welfare reform.


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This training course focuses on Universal Credit (UC), the centre piece of the Government’s welfare reform programme. Universal Credit is now at ‘full roll out’ across the UK and applies to working age claimants whether they are in work or not. UC comes with a reputation for delays and problems relating to poor decision-making, as well as difficulties arising from the UC computer system.


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This half-day online training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered and what this should mean for UC claimants. It also covers how you can ensure the DWP recognises ‘Complex Needs’ status.


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This is essential training if you are starting out as a welfare rights adviser or need a good understanding of the benefits system. It introduces you to the social security system and important concepts to help you maximise benefit entitlement. You will gain a detailed knowledge of the core benefits and assessments involved in welfare rights advice – universal credit, the personal independence payment assessment and the assessment of limited capability for work – learning how to maximise entitlement and deal with problems. You will also learn who gets the ‘legacy benefits’ that universal credit is replacing and about the transfer process.


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Advisers can find it difficult and intimidating to advise non-European nationals on how their immigration status affects entitlement to benefits and tax credits.

This standard level course offers an opportunity for advisers to gain knowledge and confidence by taking a step-by-step approach and looking in-depth look at how the rules apply to different scenarios.


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Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.


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This half-day online training course explains how PIP entitlement ‘points’ can be scored if you show you cannot do something ‘reliably’. In this way, understanding reliability regulation 4 is vital to your understanding of who qualifies for PIP, and accordingly how you can support PIP claims and appeals.


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The rules affecting benefit entitlements for EEA nationals became more complex from the start of 2021 and further changes take effect from the end of June 2021.

This standard level course sets out who is affected by the different changes and how to navigate the current rules. It offers a step by step approach to enable advisers to ask the key questions and gather the information most useful when assisting EEA nationals and their family members to obtain their benefit entitlements.


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Universal credit (UC) changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes. This course is an opportunity for experienced advisers to get up to date with the latest developments. You will be able to share experiences of universal credit and discuss legal and practical approaches to best support clients.


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This experienced level course looks in detail at the social security rights of EEA nationals and their family members in the UK. It provides an opportunity for advisers who are familiar with some of the more commonly occurring scenarios to focus on specific complex areas and recent significant developments.


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This essential one-day course, held over two mornings, is aimed at non-benefit staff and volunteers working with people for whom benefits are an issue.

It provides a comprehensive introduction to the benefits and tax credits system and enables staff to complete basic income maximisation checks on behalf of clients, tenants and service users.


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Attendance allowance (AA) is the main disability benefit for people who have reached pension age. Getting an award of AA can significantly increase income and so it is a crucial benefit for older people. This course will give you an understanding of the main rules and help you to identify people who may be entitled. The course is aimed at advisers with little or no experience of AA.


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If you need to get a universal credit or other benefit decision changed, this course aims to gives you the essential knowledge to do it. To successfully challenge a decision, knowing what type of decision to ask for can make all the difference. This might be a mandatory reconsideration, a revision or a supersession. In some cases complaints, disputes or judicial reviews might be the appropriate course of action.

This course explains the jargon and takes a practical, problem-solving approach to help advisers identify the right way to get decisions changed and get processes unblocked, and so get the best outcome for claimants.


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Many advisers work with students in both further and higher education. This course explains the different benefits that further and higher education students can claim, including universal credit.


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This short course provides an introduction to benefits delivered by Social Security Scotland. It is aimed at advisers and other workers who have little or no knowledge of benefits.


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This course focuses on the transitional issues for claimants who are moving from legacy benefits and tax credits to universal credit (UC). Giving the right advice about whether someone needs to claim UC or when to claim can make a huge difference. In some cases, transitional protection is available, intended to ensure claimants are not worse off. This course is intended to equip advisers with the knowledge to give advice on the options and implications involved in moving from benefits and tax credits to UC.  


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Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.


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Universal credit (UC) changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes. This course is an opportunity for experienced advisers to get up to date with the latest developments. You will be able to share experiences of universal credit and discuss legal and practical approaches to best support clients.


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Build your skills with this practical course on effective legal research for benefit casework. Competent casework starts by knowing the right questions to ask your client. Whether you are helping clients decide on the right course of action or supporting them with an appeal, the facts relevant to the case depend on the law. This course is a guide to finding the relevant law online, essential for anyone working at home without access to the usual resources.


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Most people will claim a social security benefit at some point in their lives. This course is for anyone new to helping people navigate their way through the benefits system or who want an overview of the system. The course gives an introduction to the benefits system looking at what it is, who it is for and how it all fits together.


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This course looks at how limited capability for work rules affect universal credit. The outcome of the work capability assessment has a crucial role in determining claimants’ work-related requirements as well as the amount of money they get.


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Social security law and tax credit law can change from day to day and advisers need to keep abreast of developments to advise their clients correctly. Arranged under topic headings and concentrating on caselaw, this essential one-day course looks at the most important changes in benefit and tax credits law from the previous six months.


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Universal credit is fast becoming the main working age, means-tested benefit throughout the UK. It was intended to simplify the social security system and provide an incentive to work, but its monthly assessment and online process can seem daunting for clients and advisers alike. You do not need to be an expert to make a difference. This course aims to equip you with the practical knowledge you need to help your service users navigate universal credit and avoid potential pitfalls.  


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Personal independence payment (PIP) is the main disability benefit for working-age people. Getting an award of PIP can significantly increase income and so it is a crucial benefit for advisers and others to know about. This course will give you an understanding of the main rules and help you to identify people who may be entitled. The course is aimed at advisers with little or no experience of PIP.


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