This half-day online training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered and what this should mean for UC claimants. It also covers how you can ensure the DWP recognises ‘Complex Needs’ status.


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The work capability assessment (WCA) applies in both employment and support allowance (ESA) and universal credit (UC). Claimants who fail the WCA can challenge that on appeal, but need support and advice. This course looks at appeal issues and tactics, including the developing body of caselaw.


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Social security law and tax credit law can change from day to day and advisers need to keep abreast of developments to advise their clients correctly. Arranged under topic headings and concentrating on caselaw, this essential one-day course looks at the most important changes in benefit and tax credits law from the previous six months.


Interested in booking this course? Please click here  to find out more

Social security law and tax credit law can change from day to day and advisers need to keep abreast of developments to advise their clients correctly. Arranged under topic headings and concentrating on caselaw, this essential one-day course looks at the most important changes in benefit and tax credits law from the previous six months.


Interested in booking this course? Please click here  to find out more

Many young people who have been ‘looked after’ by the local authority are subject to special social security rules. Some are excluded from income-related benefits and instead the local authority is responsible for supporting them. Some are entitled to a ‘care-experienced bursary’. This course looks at the special benefit rules for this group of young people and provides the opportunity to consider other support available.


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How can you help your service users manage universal credit? Supporting people with an online system, especially if you are working from home, can be difficult. You do not need to be an expert to make a difference. This course aims to equip you with the practical knowledge you need to help your service users navigate universal credit and avoid potential pitfalls.


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You do not need to be a benefit expert to make a difference. This course is for anyone working with people on low incomes or with additional needs.

You will learn the basics of social security and be able to identify which benefits are available to the people you work with. You will understand the key life events that can have an impact on benefit entitlement and recognise when someone should make a new claim or report a change in circumstances.


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This short course provides an introduction to benefits delivered by Social Security Scotland. It is aimed at advisers and other workers who have little or no knowledge of benefits.


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This course looks in detail at the benefits delivered by Social Security Scotland, including the forthcoming Scottish child payment. Aimed at advisers with a working knowledge of the benefits system, it explains how the entitlement rules and decision-making processes are different in the new Scottish system.


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Build your skills with this practical course on effective legal research for benefit casework. Competent casework starts by knowing the right questions to ask your client. Whether you are helping clients decide on the right course of action or supporting them with an appeal, the facts relevant to the case depend on the law. This course is a guide to finding the relevant law online, essential for anyone working at home without access to the usual resources.


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This course looks at the universal credit (UC) rules that particularly affect ill or disabled people. It will equip you to advise clients about the transfer to UC, including through changes of circumstances such as failing a work capability assessment. You will also explore how conditionality and awards change as people move into work or become unable to work.


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Helping someone to claim universal credit while providing advice over the phone or by email presents new challenges for advisers. Knowing what each step of the claim form looks like and the importance of completing it accurately is a vital part of socially distanced welfare rights.


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Make sure you know how recent benefit changes are likely to affect students during the coronavirus outbreak. This course is for advisers with a good working knowledge of the benefits and tax credits systems as they apply to students, and mainly updates advisers on changes, rather than on existing rules.


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Home working, social distancing and self-isolation present unique challenges to frontline workers. This course is an opportunity to discuss how advisers and support workers can best help people navigate the process of claiming benefits and challenging decisions in this new way of working.


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‘Kinship care’ is the situation in which a child goes to live with a member of their extended family or with a family friend. This course looks at benefit issues that arise for kinship carers. It provides an opportunity to consider local authorities’ responsibilities in relation to kinship care assistance and a chance to look at what universal credit means for kinship carers and for local authorities.

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Universal credit (UC) changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes. This course is an opportunity for experienced advisers to get up to date with the latest developments. You will be able to share experiences of universal credit and discuss legal and practical approaches to best support clients.


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This course focuses on the transitional issues for claimants who are moving from legacy benefits and tax credits to universal credit (UC). With so many people needing extra financial support through the coronavirus outbreak, giving the right advice about whether someone needs to claim UC or when to claim can make a huge difference. This course is intended to equip advisers with the knowledge to give advice on the options and implications involved in moving from benefits and tax credits to UC.


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Disability living allowance (DLA) helps meet the additional needs of disabled children. DLA will soon be replaced by a new Scottish benefit, called child disability payment, which will have many similar rules to DLA. This course gives you a practical insight into the main DLA rules for children and the knowledge to fill in the application form to get the best outcome for the child. It also helps you get ready for the introduction of child disability payment.


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Becoming a carer of a disabled person often means a drop in household income, and sometimes an increase in expenses too. Carers may need to make crucial decisions about work, study, their caring responsibilities and what benefits to claim.

This course gives an introduction to the main benefits available for carers and explains how to maximise income through benefit checks. It will help you support clients in deciding what to claim in or out of work.


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As the government’s job retention scheme and self-employed income support scheme come to an end, some people may have the option of returning to work at reduced hours, while others may face the prospect of redundancy and unemployment. The impact of coronavirus will continue, particularly for people who are sick, isolating or have vulnerable family members.


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