Universal credit (UC) changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes. This course is an opportunity for experienced advisers to get up to date with the latest developments. You will be able to share experiences of universal credit and discuss legal and practical approaches to best support clients.


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This half-day online training course explains how the PIP claim process works and the importance of the PIP2 questionnaire. It looks at what makes a good PIP claim, and how it can be optimised using the regulations, guidance and case law.


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This one-day introductory level course - delivered over four one-hour modules, across two consecutive mornings - provides an overview of the benefits system and examines how the system is affected by the introduction of universal credit.


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A range of new support has been introduced for children in Scotland alongside the UK system in recent years. The new Scottish child payment is available to an estimated 194,000 children in Scotland, but a concerted effort will be needed to maximise take-up. Best Start grants and Best Start foods can make a big difference in the early years. In most cases, qualifying for these devolved benefits depends on securing entitlement to UK benefits, which remain the primary source of support. While new Scottish payments will help reduce child poverty, some families in Scotland may see their overall income reduced by the two child limit and benefit cap rules in UK benefits. This course provides an overview of the support available from pregnancy to school age.


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This course is for people who want to learn how use QBC effectively and confidently.


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This is essential training if you are starting out as a welfare rights adviser or need a good understanding of the benefits system. It introduces you to the social security system and important concepts to help you maximise benefit entitlement. You will gain a detailed knowledge of the core benefits and assessments involved in welfare rights advice – universal credit, the personal independence payment assessment and the assessment of limited capability for work – learning how to maximise entitlement and deal with problems. You will also learn who gets the ‘legacy benefits’ that universal credit is replacing and about the transfer process.


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This essential one-day course, held over two mornings, is aimed at non-benefit staff and volunteers working with people for whom benefits are an issue.

It provides a comprehensive introduction to the benefits and tax credits system and enables staff to complete basic income maximisation checks on behalf of clients, tenants and service users.


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Attendance allowance (AA) is the main disability benefit for people who have reached pension age. Getting an award of AA can significantly increase income and so it is a crucial benefit for older people. This course will give you an understanding of the main rules and help you to identify people who may be entitled. The course is aimed at advisers with little or no experience of AA.


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If you need to get a universal credit or other benefit decision changed, this course aims to gives you the essential knowledge to do it. To successfully challenge a decision, knowing what type of decision to ask for can make all the difference. This might be a mandatory reconsideration, a revision or a supersession. In some cases complaints, disputes or judicial reviews might be the appropriate course of action.

This course explains the jargon and takes a practical, problem-solving approach to help advisers identify the right way to get decisions changed and get processes unblocked, and so get the best outcome for claimants.


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Many advisers work with students in both further and higher education. This course explains the different benefits that further and higher education students can claim, including universal credit.


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This short course provides an introduction to benefits delivered by Social Security Scotland. It is aimed at advisers and other workers who have little or no knowledge of benefits.


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Annually - in normal times - around two thousand tenants in Scotland are evicted by social landlords for rent arrears, with an unrecorded number of private tenants. Many of these arrears can be traced back to issues about housing benefit (HB) and the housing costs element of universal credit (UC) and arrears are a growing problem as people move from HB to UC. This practical course is aimed at housing workers and advisers who need to understand how to manage UC to minimise arrears and reduce the threat of eviction and how to maximise and retain HB where possible. 


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This course focuses on the transitional issues for claimants who are moving from legacy benefits and tax credits to universal credit (UC). Giving the right advice about whether someone needs to claim UC or when to claim can make a huge difference. In some cases, transitional protection is available, intended to ensure claimants are not worse off. This course is intended to equip advisers with the knowledge to give advice on the options and implications involved in moving from benefits and tax credits to UC.  


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Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.


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Universal credit (UC) changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes. This course is an opportunity for experienced advisers to get up to date with the latest developments. You will be able to share experiences of universal credit and discuss legal and practical approaches to best support clients.


Interested in booking this course? Please click here  to find out more

Build your skills with this practical course on effective legal research for benefit casework. Competent casework starts by knowing the right questions to ask your client. Whether you are helping clients decide on the right course of action or supporting them with an appeal, the facts relevant to the case depend on the law. This course is a guide to finding the relevant law online, essential for anyone working at home without access to the usual resources.


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Most people will claim a social security benefit at some point in their lives. This course is for anyone new to helping people navigate their way through the benefits system or who want an overview of the system. The course gives an introduction to the benefits system looking at what it is, who it is for and how it all fits together.


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This course looks at how limited capability for work rules affect universal credit. The outcome of the work capability assessment has a crucial role in determining claimants’ work-related requirements as well as the amount of money they get.


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Social security law and tax credit law can change from day to day and advisers need to keep abreast of developments to advise their clients correctly. Arranged under topic headings and concentrating on caselaw, this essential one-day course looks at the most important changes in benefit and tax credits law from the previous six months.


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Universal credit is fast becoming the main working age, means-tested benefit throughout the UK. It was intended to simplify the social security system and provide an incentive to work, but its monthly assessment and online process can seem daunting for clients and advisers alike. You do not need to be an expert to make a difference. This course aims to equip you with the practical knowledge you need to help your service users navigate universal credit and avoid potential pitfalls.  


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Personal independence payment (PIP) is the main disability benefit for working-age people. Getting an award of PIP can significantly increase income and so it is a crucial benefit for advisers and others to know about. This course will give you an understanding of the main rules and help you to identify people who may be entitled. The course is aimed at advisers with little or no experience of PIP.


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