To access the courses on this elearning site, your internet browser must be compatible with our site. The oldest versions of several popular internet browsers that will work with the site are listed below. if your browser is an older version, you will need to update it before you can access the courses on this site successfully.
To use the CPAG elearning system, you will need to make an account for yourself.
When you try to get into any of our courses, you will be taken to a page that says "Returning to this website?" on the left side of the screen, and "Is this your first time here?" on the right side.
You can come back at any time - just use the same username and password to log in again.
As our confirmation email is automatically generated, it may look like junk email to your computer. If you do not receive a confirmation email within two hours of setting up your account, check your 'Spam' or 'Junk Email' folder for an email confirming your account has been set up.
Your organisation may have a system that stops suspicious emails from reaching you at all. If this is the case, you can ask your IT department for email@example.com to be added to your list of safe addresses.
If you are having problems logging in, then you should check a few things:
If you're still having problems you can get a new password sent to you automatically.
No problem - a new password can be sent automatically to you.
Go to the password recovery page and enter either your username or your registered email address in the appropriate box (there's no need to enter both).
The system will send you an email - you should receive that within a few minutes. Click on the link in that email and the system will send you a new temporary password in another email.
Sorry if that seems cumbersome, but it means that no-one else can reset your password as it requires you to click on the link in the email to action the process.
If you want to change your password - for example because you forgot your password and it needed to be re-set - you can do so by clicking on this link.
To view the courses you will need to have Flash installed on your computer. If you can't open the course, check if you have the latest version of Flash. Go to the Adobe website to check if you have the latest version and install any update. Close your browser (eg, Internet Explorer) and open it again to let the update take effect.
If you are a member of the Improvement Service Knowledge Hub - Welfare Reform Scotland Group for local authority staff, you can find the enrolment key for the universal credit module on this site by logging into the Welfare Reform Scotland group and going to the CPAG Forum.
If you continue to have problems, you can email us at firstname.lastname@example.org
All materials on this web site are the copyright of Child Poverty Action Group (CPAG) or are reproduced with permission from other copyright owners. All rights are reserved. Visitors may download, use and read material from the site for personal, non-commercial use, but may not alter, republish, reproduce or sell it (even in part) without the prior written permission of CPAG.